Frequently Asked Questions

  • Yes - we have PHIPA compliant virtual appointments. Virtual therapy services are available for residents of Ontario.

  • 24 hours notice of cancellation for all appointments.

  • Evidenced-Based therapy is the integration of the best available research with clinical expertise in the context of the individual in therapy and their preferences.

  • Our therapists do not however client's who would benefit from medications can be referred for a psychiatric consult.

  • Yes - most insurance benefits do offer some coverage towards the cost of therapy.

  • Sessions range from $140 - $150/ hour.

  • Our highly trained team of therapists and counsellors provide support in the following areas:

    • Anxiety therapy

    • Depression counselling

    • Stress management

    • Grief counselling

    • Couples therapy

    • Family therapy

    • Trauma therapy

    • Addiction counselling

    • Anger management

    • Career counselling

    • Life Coaching

    • Eating disorder therapy

    • LGBTQ counselling

    • Parenting counselling

    Looking for an area thats not on our list? Please contact us and we can do the work to find someone thats the right fit for you.

  • The main difference between RP and RSW’s are their educational backgrounds however both Social Workers and Psychotherapists can perform the ‘controlled act of psychotherapy’ they may just approach it in a slightly different way based on their schooling.

  • No, we do not require a referral to work with one of our therapists. However, your insurance may in order to be reimbursed for your session. Please contact your insurance provider and double check your coverage details.

  • While thoughts of suicide and self-harm are very common, we are unable to provide services for individuals who are actively engaging in self-harm or who have current thoughts of suicide. If you are distressed by suicidal and self-harm urges or are in crisis please contact your local Crisis Outreach line, go to the emergency room, or call 911.

    Halton Crisis Outreach 1-877-825-9011

    Hamilton COAST - (905) 972-8338

  • We do our best to get people connected to a therapist in a timely manner however we do not have the ability to offer urgent appointments. Our model of care is to connect you to a therapist who is most suitable to your needs. If you require more immediate care please connect with your family physician for support and referral.

  • Currently we do not offer services for:

    • Psychosis, Schizophrenia or unmanaged Bipolar Disorders

    • Children and Youth

    • Family Therapy

    • Body Dysmorphic Disorder

    • Hoarding

    • Other Personality Disorders

    • Sexual Addictions or Paraphilias

    • Court ordered treatment

    • Acute mental health /crisis

    • Services that require medical observation for the safety of the client (for example: suicidality, self-harming, significantly low BMI, withdrawal management requiring medical interventions)

  • Our fees vary based on associates’ qualification levels and experience and range from $150 to $175 (plus HST) for both Registered Psychotherapists and Registered Social Workers. Please contact us for more information on specific rates of each of our individual therapists.

  • Your first visit will be an assessment and is 80 minutes in length. An assessment is a therapy session focused on collecting information in order to create a suitable treatment plan. The therapist will collect information directly from you and sometimes will ask you to complete self-monitoring.

  • Therapy sessions are 50 minutes in length.

  • We require a credit card to be kept on your file and will typically process payment through this card unless you prefer an alternative form of payment.

  • We do not offer direct billing to insurance companies. It is the client’s responsibility to ensure that they have the coverage they need in order to access our services. We will provide them with all the necessary information after their appointment to submit to insurance.

  • As a clinic with multiple practitioners we offer a variety of different options for scheduling. Some of our staff only work during the week during the day and others are quite flexible. Through our intake process we will provide information to the client about the best match for their availability.

  • Both, we have some staff who only work virtually and all others offer flexibility between both.

  • We have a firm 24 hour cancellation policy and offer a variety of options to cancel and/or change your appointments however if you do not cancel within the 24 hour period you will be charged for the full cost of the appointment.

  • Yes, our preference is email. It is sometimes necessary for scheduling and planning purposes to be able to contact us between sessions and the specific expectations around this will be reviewed by your therapist. We also do remind clients that we are not able to offer in the moment crisis support due to our scheduled commitments throughout the day and they will be provided with crisis services such as COAST.

  • Yes, except those things that fall under our “limits of confidentiality” which will be thoroughly reviewed with your clinician before you start therapy. There are particularly important guidelines for imminent risk issues such as harm to self or others and child abuse/neglect where we have a “duty to inform” and a “duty to warn” in order to keep the clients and children safe.